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Post by harvey on Feb 7, 2010 15:55:48 GMT
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Post by dinger on Feb 7, 2010 19:58:56 GMT
My general view would be that as a Club, or Club Officals we would not get too involved in this issue. I believe as has been covered a number of times in the Club Magazine that quality has gone back late nineties onwards.
It seems also there is wide spread media criticism at all levels - local, national and global as to the handling of the problem, slow response, dodging the issue etc. For example our local Lookers outlet (Hursts) who are good at tellings us in their advertising they can sometimes sell 100+ Toyotas a month, now tell the press, they believe only a handful of their customers are in the recall. Sounds complete nonsense if most models produced and sold over recent years are in the recall scheme!
However we are Toyota Enthusiasts - hopefully will remain so - and TGB have been helpful and supportive to the Club in the past. Hence my view that we stay quiet. No doubt Toyota will get over it and it might just be a "wake up call" that maybe they have got a bit complacent and relied too much on the reputation earned by the older Toyotas we love and cherish.
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Post by harvey on Feb 7, 2010 21:28:41 GMT
I did say our core membership drive cars that are on average are close on thirty years old,although some drive a modern toyota too. No doubt a big company like Toyota, would handle the recall very well, and if handled correctly would have limited negative impact on customer relations.
No doubt more to follow in the media
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Post by Uncle Bob on Feb 8, 2010 12:27:05 GMT
I'm rather pissed off how the media have blown this all out of proportion, there have been no deaths or injures know in the UK so really not much of a story for the press. Well done to Toyota for the recall in the UK, it shows they are looking after their customers. My daughters AYGO MMT is one of the affected cars ( although the pedal is silky smooth ), its cars fitted with fly by wire throttle pedals not the old cable style, the recall fix is to has a precut squire plate to strengthen the assembly. Just like this...... I'm sure the money Toyota have saved pulling out of F1 should pay for the recalls !
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Post by ifc63 on Feb 10, 2010 20:34:49 GMT
As some of you know I work in the motorcycle trade and as such get to see different manufacturer attitudes to recall/update issues. When I was at a Honda dealership they recalled 4 years production of the Fireblade model to have both lower fork legs replaced due to a very small number of ones which were showing signs of cracking where the alloy met the steel portion. This only occured on higher mileage bikes with poor cleaning/maintenance routines. We personally did over 100 sets with just 1 faulty one. Globally the recall must have covered thousands of bikes with a very small amount of failure. Honda obviously considered this to be worth doing in the interests of customer reassurance. I believe this also to be the approach that Toyota has taken over the pedal issue. Yes, there appears to have been safety issues in the US but some manufacturers approach to similar items is to bring vehicles in for checks and replace only if a fault is seen. I believe Toyota's method of replacing ALL units in a suspected batch regardless of cost to the company is the best fix and thay should be applauded for it in the press, not made to look like the bad guys. I have more faith in a company with this honest approach once they have fully identified a problem than with one that tries to keep things under wraps to try and not lose face.
And the other thing to add is that handled correctly by a dealer this can actually benefit their operation. With the fork leg recall we got to see customers we hadn't had before and with a similar explanation to the above and a professional service, we kept them as future customers with a strong belief in the Honda brand.
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Post by johnbluerio on Feb 10, 2010 21:30:48 GMT
Was it not in the news today, in small print in the motoring press, HONDA are about to recall 400,000 vehicles with a possible drivers air bag problem ! obviously not being able to see where you are going with a face full of plastic bag is not such a big problem. The press have got an easy story.
[glow=red,2,300]On a lighter note [/glow]
just rec'd a text from someone who knows I like Toyotas reads Just driving my new Prius--------
Chat later can't stop
Won't put me off another Toyota, as soon as they do a Hybrid Verso. stand up and be counted.
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Post by ifc63 on Feb 10, 2010 22:20:15 GMT
Was it not in the news today, in small print in the motoring press, HONDA are about to recall 400,000 vehicles with a possible drivers air bag problem ! obviously not being able to see where you are going with a face full of plastic bag is not such a big problem. The press have got an easy story. It all depends how close attention the press pay to the info they're given. The Honda airbag recall concerns the way the airbag inflates when set off in it's normal way (i.e. crash!) It does not just go off at an unexpected moment. Quote "The problem stems from the vehicles' airbag inflators, which can place too great a force on the airbag when put into use, fracturing the inflator and causing metal shards that have resulted in 12 incidents, including one fatality. " So yes a problem, but not what some areas of the press have implied it to be.
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Post by Uncle Bob on Feb 12, 2010 10:40:05 GMT
The jokes are now starting to flow ;D
New joke going round by text message:
'Just picked up my new Prius. Sorry, can't stop, talk to you later.' and.....
"I just bought a Toyota computer keyboard and it's brilliaaaaaaaaaaaaaaaaaaaaaaaaaa"
;D ;D
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